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REFUND POLICY

If, for any reason, you wish to change or cancel your order you can do so by calling +91 8080524999 (9 am to Midnight only) or email mumbaiflowershop.in@gmail.com Please give at least 48 hours notice before the requested delivery date.

Order cannot be cancelled or modified within 48 hrs from delivery date.
In rare case of service failure or quality complaint, you can write an email to mumbaiflowershop.in@gmail.com and our team will respond you within 8-12 working hours.

Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.


PRIVACY POLICY

Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.
If ordered flowers / cake / chocolate / gift / are not available in the respective city or town, we shall deliver available best quality flowers / cake /chocolate / gift / of equal value.

Delivery schedule varies between same day delivery to delivery within two business days depending on the destination city or town. However, in all metropolitan cities we deliver on the same day, within two business days in all major cities & towns and within three business days in all other places.
In a credit card transaction, you must pay using your own credit card. 
Mumbai-Flower-Shop.com shall not be liable for any credit card fraud.

Any request for cancellations of orders placed shall not be entertained.
In case no date of delivery is mentioned along with order, we shall deliver / despatch within 24 hours.

In case of flowers, cakes & sweets (all being perishable products) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered.

Gift items like Chocolates, Dry Fruits, Leather Bags, Watches etc. are normally dispatched through courier and we cannot guarantee exact time of delivery.
Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.

No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.

The owners of the site retains the right to refuse any order unconditionally.
Orders once placed with Mumbai-Flower-Shop.com can be cancelled only till 48 hours before the delivery. After this period, orders cannot be cancelled. On cancellation, a cancellation fee 10% of the total order amount is charged. This amount may be reduced or waived off at the discretion of 
Mumbai-Flower-Shop.com


If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through Email: mumbaiflowershop.in@gmail.com and should wait for a written clarification before using the service.

All claims are subject to the jurisdiction of local Court only in India.
At Mumbai-Flower-Shop.com every delivery is special and we always take great care to guarantee your delivery reaches the right person at the right place. Mumbai-Flower-Shop.com , will also make every effort to deliver your gift into the lucky recipient's hands. However, if your recipient is not at home or office to receive it, the florist will leave the bouquet to whoever is available at the house or office.


Delivery at Special places.
For certain deliveries which are to be delivered at public places fill in a little bit more information as detailed below :
Hospitals
Full address of hospital
Ward name or number
Mobile number of the Attendant if any
Home address of recipient (if possible)

Hotels
Full address of hotel
Telephone number of hotel (if known)
Mobile number of the person
Room number (if known)
Name of tour company (if applicable)

Or else please call between 8:00 am and 9:30 pm (INDIAN STANDARD TIME) all days a week
+91-8080524999
Our customer support team is always there to assist you




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